If you wish to return one or more items in your order, you can do so within 30 days of receiving the goods.
Please contact our Consumer Care to get the information regarding our Returns procedure.
You must pay for all return shipping costs unless there is a special online promotion that includes free returns. Only in this case will TCX Boots provide you with a label to affix to the package, which you can then use to return the package.
To return goods the Customer can choose either a carrier or the mail. We recommend you use a service offering tracking so that you can check your return has reached our warehouse. TCX boots shall not be responsible for any damages to or theft/loss of the goods returned with uninsured shipments.
The item must be returned intact and carefully packaged in its original box, complete with every accessory.
Our warehouse shall check the returned items as soon as we receive them and a return file shall be opened. A refund shall be issued within 14 days from receipt of the return and the Customer’s credit card or Paypal account shall be credited (according to the payment method originally used).
We kindly ask you to include all details of the return inside the package (Customer name/order number) to make it easier for us to record the returned item.
TCX boots performs a thorough check on all its products, however if you receive a faulty item, do not hesitate to contact us using our Contact Form. Our Consumer Care department will provide support in arranging the return of the goods.