Orders and returns

Orders are processed from Monday to Friday. During these times, TCX boots will process orders within 5 working days from the payment reception.

Orders received over the weekend or on public holidays* will be processed the next working day.

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.

(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 24th, 25th and 26th December)

We ship from various warehouses. Shipments leaving Italy for worldwide delivery (except to Russia) will be sent via DHL. Orders for Russia will be shipped via SDA.

When the order is dispatched, you will receive an e-mail confirming it is on the way. The courier's name and tracking number will be in the e-mail. The same information will be available on your account so that you can monitor the progress of your delivery at any time on the courier's site.

Simply enter the discount code in the box at the bottom left of the order summary on the shopping cart page. Once you have entered the code, click on “Apply Coupon” button and the cart will be automatically updated.

You should contact our Consumer Care immediately using the Contact Form on our website and provide the correct billing details.

No - Tax Free only applies to products that are purchased in shops and carried directly by the purchaser.

If you wish to return one or more items in your order, you can do so within 30 days of receiving the goods.

Please contact our Consumer Care to get the information regarding our Returns procedure.

You must pay for all return shipping costs unless there is a special online promotion that includes free returns. Only in this case will TCX Boots provide you with a label to affix to the package, which you can then use to return the package.  

To return goods the Customer can choose either a carrier or the mail. We recommend you use a service offering tracking so that you can check your return has reached our warehouse. TCX boots shall not be responsible for any damages to or theft/loss of the goods returned with uninsured shipments.

The item must be returned intact and carefully packaged in its original box, complete with every accessory.

Our warehouse shall check the returned items as soon as we receive them and a return file shall be opened. A refund shall be issued within 14 days from receipt of the return and the Customer’s credit card or Paypal account shall be credited (according to the payment method originally used).

We kindly ask you to include all details of the return inside the package (Customer name/order number) to make it easier for us to record the returned item.

TCX boots performs a thorough check on all its products, however if you receive a faulty item, do not hesitate to contact us using our Contact Form. Our Consumer Care department will provide support in arranging the return of the goods.